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He has really tried to help me and he is the only one that knows what customer service is all about.
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You will regret it.The only person there that knows how to treat a customer is Brian Davidson. WOW!! REALLY! He is the general manager of the dealership and he cannot do anything?Do not buy from McGee Toyota of Hanover.
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They keep giving me the run around and the general manger Bob Piehl gave me the 800 number to call Toyota headquarters because his hands are tied and he cannot do anything. They are guessing at this point.I had asked for a swap for another car they had on the lot and they said no.So now I have asked for a refund and my old trade in back. They cannot figure out what is wrong with this car. No idea how long this will take.Imagine buying a new expensive car, at sticker price, and having it parked in a service bay station at the dealership?No consumer would be pleased about this!!This car is a lemon. Obviously nothing has worked because they had to call in the Toyota Field Technician and he is recommending axels to be replaced.
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They are testing and analyzing the car to see how they can fix the problem. It has been in their service department since then and it is still in their shop today.They told me that their top mechanic has been working on the car.They tried new tires. It has a pulsation/wobbly problem when you drive it past 50 miles an hour.I have only driven this car for 4 days. Toyota, I implore you to make sure your staff are trained to care for the customer, especially the first time car-owner who may not know what they dont know.Ä«UYERS BEWARE!!I just bought a brand new 2021 Toyota Highlander Limited on July 17th, 2021 from McGee Toyota of Hanover and it has been a complete nightmare!The car has a mechanical problem that they cant fix. My family and I have owned Toyotas for over 30 years and have never had a complaint until now. I dont know if Toyota pays their finance managers on commission, encouraging them to trick customers into buying more than they need, or if Andrews ineptness at his job and lack of clarifying language and compassion for customers is to blame. I can live with the fact that I will have to pay this exorbitant amount of money because I was too ignorant to ask more questions, but it sickens me that he will trick countless others into the same situation. Something didnt sit right with me about the transaction and a home when I looked at the signed paperwork I realized we had paid $6,000 for an additional warranty that we dont need and with none of the terms listed. It was presented to us as a choice of which to get, not as an option to purchase it at all. He never used the language optional, extended warranty, or additional warranty.
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As the finance manager assigned to us, he presented the warranty for us to pick and the additional cost it would be (shown as a monthly payment and not as the full amount - intentionally to look cheaper). I am a first time new-car buyer and feel completely scammed into buying $6,000 of an additional warranty because of Andrew Cavicchi.